Jacky Kok has been appointed General Manager at Holiday Inn Johor Bahru City Centre, Malaysia
Holiday Inn Johor Bahru City Centre, a flagship hotel under the IHG Hotels & Resorts, is pleased to announce the appointment of Jacky Kok as its new General Manager.
Jacky brings with him over 20 years of diverse hospitality experience, having led hotel operations, food and beverage strategy, and large-scale events across Malaysia and China. His leadership style is grounded in people-first values and operational excellence, which positions him to drive the hotel's continued growth within Johor Bahru's dynamic hospitality landscape.
Prior to this appointment, Jacky played a key role in managing major international events, including high-security summits and large-scale conventions, showcasing his ability to navigate complex hospitality environments with agility and precision. Jacky's career is marked by a commitment to cross-functional teamwork, high service standards, and creating seamless guest experiences.
In his new role, Jacky will oversee the hotel's full operations, commercial strategy, and guest satisfaction initiatives. Located directly above KOMTAR JBCC and within walking distance to CIQ and City Square, Holiday Inn Johor Bahru City Centre continues to be a preferred choice for families, business travellers, and leisure guests seeking comfort, convenience, and city connectivity.
Jacky's appointment underscores a growing trend in hospitality leadership, where operational insight, cultural fluency, and a deep understanding of guest engagement are central to success. As a passionate home cook, Jacky believes food plays a unique role in creating emotional connections with the guest, an ethos that complements the hotel's dedication to warm and personalized services.
With Jacky at the helm, Holiday Inn Johor Bahru City Centre is poised to strengthen its brand promise of delivering consistent, family-friendly hospitality while deepening guest relationships.
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